Frequently Asked Questions and Company Policy Information
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The Origami Paddler comes with a standard seat/backrest and a double bladed paddle. The paddle comes in 4 parts and can be used for SUP and kayaking. The seat is attached with straps and could be upgraded in the future. Both of these standard accessories can be easily stored in the inside of the Origami when it is folded up!
The paddle that comes with each Origami is 82" from blade to blade.
There are four sections. The blades are each 22" long and the two middle sections are 24" long each.
The standard paddle also includes adjustment slots to allow paddle blades to be feathered or offset.
The Origami is 32 inches wide and 8'11.5" long.
When folded, it is 35.5” x 31.5” x 13.5” and 7- 7.5” thick
The Origami weighs approximately 45 pounds.
Metric: 274 cm long and 81 cm wide
When folded: 90 cm length x 81 cm width x 34 cm depth
The Origami Paddler is certainly not the fastest or the widest SUP on the market but it is much more stable than a racing board. The Origami Paddler will, however, enable you to spend more time on different waters because it is easier to get there. The Origami is very stable as a kayak because the center of gravity is lower.
The Origami Paddler works great up to 230 pounds in easy or calm conditions.
We don’t recommend using the Origami with more than 250 pounds max.
Standing up reduces stability and sitting down increases stability because the weight is lower.
We plan to design and introduce a heavier duty model as soon as we can.
Each of the three sections has a drain plug which acts as a pressure relief valve because they keep the water out but let the air in and out.
The Origami is like a surfboard with a few indents in it. There is a little water that ends up in the indents but It doesn’t hurt anything. It’s not the fastest surfboard, but it works!
The amount of people doesn’t matter. What matters is the amount of weight, and as the people wiggle around and the board becomes unstable.
We are saying 230 pounds in easy or calm conditions.
Standing up reduces stability and sitting down increases stability because the weight is lower.
Making more Origamis for 2 or more people is the plan for the future.
Getting two or more right now is a great idea!
We have not one but 2 big 12 inch long, fins that swing down to make the Origami track very straight for a small boat.
- TWIN FIN SYSTEM
- KAYAK AND SUP FOOTWELLS
- ADJUSTABLE, COLLAPSIBLE SEAT
- REQUIRES NO ASSEMBLY, JUST FOLD & LOCK INTO PLACE
- STAND-UP PADDLEBOARD & KAYAK IN-ONE
- ULTRA DURABLE & PUNCTURE RESISTANT
- PADDLES FIT NEATLY INSIDE WHEN FOLDED UP
- WILL NOT POP LIKE AN INFLATABLE!
Origami Paddler Product Policies
Warranties, Shipments, Returns, Refunds, and Exchanges
For inquiries, please send us an email to info@origamipaddler.com with your request, and include your order number if possible.
We are always striving to improve our service, so any guidance or feedback you can provide would be greatly appreciated.
If you have already received your product, please refer to the owners guide that came in the box, or visit our YouTube channel at youtube.com/@OrigamiPaddler for additional information and tips regarding our products.
Thank you for being a member of the Origami Paddler Family!
ORDER PROCESSING TIME
Most orders are processed in 5-10 business days from date of order receipt and payment. Returns and exchanges are usually processed in 10-15 business days. Adjustments to credit cards will be made within 2 billing cycles.
DEFECTIVE ITEMS
We will happily exchange or refund any item found to be defective or incorrect. For defective or incorrect items, we will incur the cost of the return shipping.
Once we receive your email and information, and any images you can provide about the defect or item that needs correction, we will review it as quickly as possible.
If the item needs to be returned or replaced we will:
- Email you a printable shipping label to return the item.
- Once we receive the item we will send you a replacement to the approved address.
Please note:
If the item shows signs of wear or damage you will be notified as to how best to handle the return shipping fees back to you.
ITEMS DAMAGED IN SHIPPING
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
If you are being asked to receive a Paddler that is damaged, refuse to accept the merchandise by writing “Refused due to damage” on the Bill of Lading and return the shipment to the driver. Take a photograph, if possible, of the damaged merchandise, and ask the driver to acknowledge that it was refused. If damaged merchandise is left at your door and you did not have a chance to refuse it, document the damage immediately and contact us.
DAMAGE AFTER ACCEPTING SHIPMENT
If you have signed for and accepted the shipment, then noticed damage to your item, you have three (3) business days to file a claim from the date of delivery – any claims filed outside of this window may result in the claim being denied and/or the customer being responsible for shipping charges.
To file a claim, email info@origamipaddler.com with a summary and images of the damage.
Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as USPS, UPS or FedEx.
RETURNS & EXCHANGES
If you want a refund, we are happy to honor that request any time before the product has shipped.
Please send an email to info@origamipaddler.com with your request, and include your order number.
Paddlers may be returned or exchanged within 10 days of delivery under the following conditions:
- The Paddler is in new and unused condition. It has not been ridden.
- The customer is responsible for all shipping and custom (if applicable) charges to return or exchange and Origami Paddler.
- A 25% restocking fee will be charged for all returns and exchanges, including Paddlers.
- All returns of other merchandise, except Paddlers, must be requested within 30 days of delivery.
Origami Paddler is not responsible for returned merchandise that is damaged or lost in transit.
If you request a refund while your Origami Paddler is in transit from us:
You will need to pay to ship it back, and once your Origami is returned, we will issue the refund minus shipping and the restocking fee.
PAYMENT INFORMATION
When placing an order, customers will be charged for the ordered items, shipping and taxes (if applicable) at the time of order placement. The purchase price does not include import duties, taxes and other government charges, which are the responsibility of the customer.
SHIPPING
We are currently shipping to locations in the USA and Canada.
INTERNATIONAL SHIPPING Time Estimates:
If you experience a delay in shipping, please contact us within 30 days.
UPS does not keep shipment tracking records past 30 days, so if you do not receive your shipment or your shipment is damaged, please contact us within 30 days, and we will be happy to help.
You are also responsible for paying any governmental taxes imposed in connection with use of the Site or the purchase or any products or services made available through the Site, including sales, use, value-added, and excise taxes.
ORIGAMI PADDLER WARRANTY
Your Paddler comes with a 1 Year limited Warranty for defects in materials and workmanship. Origami Paddler will repair or replace any section of the Paddler (or seat or paddle) that fails because of poor quality in either materials or workmanship. If we deem that the failure was caused by abuse or misuse, the component will not be repaired or replaced.
This warranty does not cover normal wear by use, or abuse, alterations, unauthorized repairs, or usage in ways not intended by the manufacturer. Retain this Warranty of the Manufacturer's Certificate of Origin along with your original purchase receipt in a safe and secure place in case they are needed.
All claims must be submitted in writing to the address provided on our website. Neither Origami Paddler nor any representative assumes any other liability in connection with this product. This Warranty gives you certain legal rights, and you may also have other legal rights accorded by your state or country.
If you receive an item that is defective or incorrect please email us at info@origamipaddler.com so we can make it right.
In your email, enclose a summary of the defects or incorrect item. If an item arrives to you damaged, please enclose images of the defect.
DAMAGE AND DEFECTS NOT COVERED UNDER WARRANTY
- Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc.).
- Damage or defects caused by use outside of normal, intended purpose.
- Damage or defects caused by normal wear and tear.
- Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps.
- Damage or defects caused by heel dents also known as pressure dings.
- Damage or defects caused by inappropriate storage, like storing in excessive heat or direct sunlight for an excessive period of time.
- Damage or defects caused by wave impact and/or impact with ocean/lake/stream floor.
- Boards used in rental, commercial, or teaching environments.
- Damage to fin or fin box caused by impact to the fin.
- Any customer-initiated modifications to the board.
- Damage due to improper accessory application.
- Cosmetic damage that does not adversely affect product use.