Warranties, Shipments, Returns, Refunds, and Exchanges

 

For inquiries, please send us an email to info@origamipaddler.com with your request, and include your order number if possible.

We are always striving to improve our service, so any guidance or feedback you can provide would be greatly appreciated.

If you have already received your product, please refer to the owners guide that came in the box, or visit our YouTube channel at youtube.com/@OrigamiPaddler for additional information and tips regarding our products.

 

Thank you for being a member of the Origami Paddler Family!

 

ORDER PROCESSING TIME 

Most orders are processed in 5-10 business days from date of order receipt and payment.  Returns and exchanges are usually processed in 10-15 business days.  Adjustments to credit cards will be made within 2 billing cycles.

 

DEFECTIVE ITEMS

We will happily exchange or refund any item found to be defective or incorrect. For defective or incorrect items, we will incur the cost of the return shipping.

Once we receive your email and information, and any images you can provide about the defect or item that needs correction, we will review it as quickly as possible.

If the item needs to be returned or replaced we will:

1. Email you a printable shipping label to return the item.
2. Once we receive the item we will send you a replacement to the approved address.

Please note:

If the item shows signs of wear or damage you will be notified as to how best to handle the return shipping fees back to you.

 

ITEMS DAMAGED IN SHIPPING

Please notify us immediately so we can take the proper steps to replace the damaged merchandise.

If you are being asked to receive a Paddler that is damaged, refuse to accept the merchandise by writing “Refused due to damage” on the Bill of Lading and return the shipment to the driver.  Take a photograph, if possible, of the damaged merchandise, and ask the driver to acknowledge that it was refused. If damaged merchandise is left at your door and you did not have a chance to refuse it, document the damage immediately and contact us.

DAMAGE AFTER ACCEPTING SHIPMENT

If you have signed for and accepted the shipment, then noticed damage to your item, you have three (3) business days to file a claim from the date of delivery – any claims filed outside of this window may result in the claim being denied and/or the customer being responsible for shipping charges.

To file a claim, email info@origamipaddler.com with a summary and images of the damage.

Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as USPS, UPS or FedEx.

 

RETURNS & EXCHANGES

If you want a refund, we are happy to honor that request any time before the product has shipped.

Please send an email to info@origamipaddler.com with your request, and include your order number.

Paddlers may be returned or exchanged within 10 days of delivery under the following conditions:

1. The Paddler is in new and unused condition. It has not been ridden.
2. The customer is responsible for all shipping and custom (if applicable) charges to return or exchange and Origami Paddler.
3. A 25% restocking fee will be charged for all returns and exchanges, including Paddlers.
4. All returns of other merchandise, except Paddlers, must be requested within 30 days of delivery.

Origami Paddler is not responsible for returned merchandise that is damaged or lost in transit.

If you request a refund while your Origami Paddler is in transit from us:

You will need to pay to ship it back, and once your Origami is returned, we will issue the refund minus shipping and the restocking fee.

 

PAYMENT INFORMATION

When placing an order, customers will be charged for the ordered items, shipping and taxes (if applicable) at the time of order placement.  The purchase price does not include import duties, taxes and other government charges, which are the responsibility of the customer.

 

SHIPPING

We are currently shipping to locations in the USA and Canada.

 

INTERNATIONAL SHIPPING Time Estimates:

If you experience a delay in shipping, please contact us within 30 days.

UPS does not keep shipment tracking records past 30 days, so if you do not receive your shipment or your shipment is damaged, please contact us within 30 days, and we will be happy to help.

You are also responsible for paying any governmental taxes imposed in connection with use of the Site or the purchase or any products or services made available through the Site, including sales, use, value-added, and excise taxes.

 

ORIGAMI PADDLER WARRANTY 

Your Paddler comes with a 1 Year limited Warranty for defects in materials and workmanship. Origami Paddler will repair or replace any section of the Paddler (or seat or paddle) that fails because of poor quality in either materials or workmanship. If we deem that the failure was caused by abuse or misuse, the component will not be repaired or replaced.

This warranty does not cover normal wear by use, or abuse, alterations, unauthorized repairs, or usage in ways not intended by the manufacturer. Retain this Warranty of the Manufacturer's Certificate of Origin along with your original purchase receipt in a safe and secure place in case they are needed.

All claims must be submitted in writing to the address provided on our website. Neither Origami Paddler nor any representative assumes any other liability in connection with this product. This Warranty gives you certain legal rights, and you may also have other legal rights accorded by your state or country.

If you receive an item that is defective or incorrect please email us at info@origamipaddler.com so we can make it right.

In your email, enclose a summary of the defects or incorrect item. If an item arrives to you damaged, please enclose images of the defect.

 

DAMAGE AND DEFECTS NOT COVERED UNDER WARRANTY

1. Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc.).
2. Damage or defects caused by use outside of normal, intended purpose.
3. Damage or defects caused by normal wear and tear.
4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps.
5. Damage or defects caused by heel dents also known as pressure dings.
6. Damage or defects caused by inappropriate storage, like storing in excessive heat or direct sunlight for an excessive period of time.
7. Damage or defects caused by wave impact and/or impact with ocean/lake/stream floor.
8. Boards used in rental, commercial, or teaching environments.
9. Damage to fin or fin box caused by impact to the fin.
10. Any customer-initiated modifications to the board.
11. Damage due to improper accessory application.
12. Cosmetic damage that does not adversely affect product use.